I have issues with multiplayer

This article contains suggestions that are universal for all our games.

If you are suffering from one of the following issues: 

• You cannot create a room
• You are unable to enter social areas (e.g. Heroes' Hangout, Ozo Lounge, etc)
• You can play solo game modes but are unable to play multiplayer

Try the following: 

• Restart your game
• Use a different network
• Make sure that you have updated to the most recent version of the game
• Reinstall the game (be aware that this may delete settings and save files, so make sure to backup your files beforehand!)

If you are playing on a PC, please try temporarily disabling the antivirus.

If none of the above help, please initiate the conversation with our support bot, who will help you create a ticket!